Answers to the most common questions about suggar.me.
Getting Started
Create an account, set up your profile, receive your first support.
Payments & Payouts
How do payments work? When and how do I receive my money?
Account & Security
Change your password, set up 2FA, manage your account.
Customize Your Profile
Set up your banner, avatar, accent color, bio, and social links.
Frequently Asked Questions
How much does suggar.me cost?
suggar.me is free to use. Depending on the Creator's plan, a SUGGAR platform fee of 5%, 2.5% or 0% applies per payment — this is borne by the Creator, not the Supporter. Separately, our payment provider Stripe charges a processing fee, which depends on the chosen payment method and is shown to the Supporter at checkout.
When do I receive my payout?
It depends on your plan: Basic pays out monthly on the 1st, Pro weekly on Mondays, and Premium daily. The payout itself runs through Stripe Connect and can take a bit longer due to bank-internal or compliance checks.
Can supporters stay anonymous?
Yes. Supporters can send their name as "Anonymous" and are not required to provide an email address (except for subscriptions).
How do I set up Stripe Connect?
You'll find the Stripe onboarding link in your dashboard under "Payouts". The process takes about 5 minutes.
Is there a minimum or maximum limit for payments?
The minimum amount is €3. The maximum amount per transaction is €10,000.
How can I delete my account?
Email us at support@suggar.me — we'll delete your account and profile data within 30 days. Transaction data must be retained for 10 years by law (Sections 147 AO, 257 HGB).
When does my profile become publicly visible?
You can set up your profile in minutes. It only becomes publicly visible once your Stripe verification is complete and our team has approved your account. We'll let you know the outcome by email.
